Role: Technical Writer Salesforce / Digital Banking
Position Summary
We are seeking an experienced Technical Writer to support a large-scale Salesforce digital banking transformation for PenFed. The Technical Writer will work closely with Salesforce architects, developers, business analysts, product owners, integration teams, QA, and business stakeholders to create and maintain clear technical and functional documentation.
The ideal candidate should be comfortable translating complex Salesforce and integration concepts into documentation that can be understood by developers, administrators, support teams, business users, and auditors.
Key Responsibilities
* Create and maintain technical, functional, and system documentation for Salesforce applications.
* Document Salesforce Financial Services Cloud, Service Cloud, Experience Cloud, and related solutions.
* Document digital banking/member-facing processes, including:
* Member onboarding
* Account servicing
* Loan/application processes
* Self-service
* Case management
* Digital/member portals
* Employee workflows
* Create documentation for Salesforce Experience Cloud/LWR applications and user journeys.
* Document Salesforce configuration including:
* Objects and relationships
* Flows
* Validation rules
* Permission sets
* Profiles
* Sharing/security
* Lightning components/LWC
* Integrations
* Work with developers and integration teams to document REST/SOAP APIs, MuleSoft integrations, data mappings, authentication, error handling and integration flows.
* Create API documentation, interface specifications and data-flow diagrams.
* Document Salesforce deployment/release processes and technical changes.
* Create:
* Technical design documents
* Functional design documents
* Solution documentation
* SOPs
* Runbooks
* User guides
* Release notes
* Knowledge articles
* Troubleshooting guides
* Process flows
* Convert technical discussions, architecture meetings and developer discussions into structured documentation.
* Review documentation with architects and SMEs for technical accuracy.
* Maintain documentation in Confluence, SharePoint, Jira or similar tools.
* Work with Agile teams and document requirements/user stories, acceptance criteria and technical decisions.
* Maintain documentation through Salesforce releases and platform changes.
* Support production teams with troubleshooting and operational documentation.
* Ensure documentation follows financial-services security, privacy and compliance requirements.
Preferred Technical Experience
Salesforce
* Financial Services Cloud
* Service Cloud
* Experience Cloud
* Experience Cloud LWR
* Salesforce Flow
* Apex/LWC understanding
* Data Cloud / Data 360
* Agentforce / Einstein
* Salesforce security and sharing
Integration
* MuleSoft / Anypoint Platform
* REST/SOAP APIs
* JSON/XML
* API specifications
* Data mapping
* Authentication/OAuth
* Integration error handling
* Third-party/core banking integrations
PenFed has specifically described MuleSoft as a major integration layer connecting Salesforce Financial Services Cloud with core banking and third-party systems.
Documentation Tools
* Confluence
* Jira
* SharePoint
* Microsoft Word
* Excel
* Visio / Lucidchart / Draw.io
* Swagger/OpenAPI
* Git/Markdown is a plus
Required Experience
* 5+ years of technical writing experience.
* 3+ years documenting enterprise applications.
* Strong experience working with Agile/Scrum teams.
* Experience documenting APIs and system integrations.
* Ability to understand Salesforce architecture and terminology.
* Excellent communication and stakeholder-management skills.
* Ability to interview developers/architects and independently produce documentation.
* Strong attention to detail.
Highly Preferred
* Salesforce technical documentation experience.
* Financial services/banking/credit-union experience.
* Experience Cloud/LWR documentation.
* Financial Services Cloud experience.
* MuleSoft/API documentation.
* Agentforce/Data Cloud documentation.
* Experience with regulated environments.
* Ability to create architecture/data-flow diagrams.
...Spa Attendant $16.00-$18.00 depending on experience The essence of the role of spa attendants is to assist the management and guest services team in cleaning, folding, replenishing, stocking, and organizing the entire spa space; support the service provider team with...
...Law Enforcement Victim Advocate As a Law Enforcement Victim Advocate, you will play a critical role in providing crisis intervention, guidance, and resources to individuals who have experienced crime or trauma. You will work closely with law enforcement and the state...
...Job Description Job Description SeniorPerformanceEngineer(RenewableEnergy) Location: Houston,TX,77079 Travel: Approximately15% PayRate: Startingat150,000peryear(DOE) OpportunityType: DirectHire TheOpportunity We'relookingforanengineer...
...Description Benefits: Bonus based on performance Flexible schedule Training & development About the Role: Join Havenova Home Care Solutions as a Baby Sitter/Nanny in East Northport, NY, where you can make a positive impact on children's lives. We are looking...
...Operate power equipment to move product through distribution network; Transport freight to appropriate areas of the facility; Report unsafe conditions to management; Maintain clean and safe work environment; Drive yard tractor/trailers on property...Hiring Immediately...