Job Description

Office Coordinator

One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently. The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Identify and resolve service issues by providing accurate information and effective solutions.
• Maintain up-to-date knowledge of our services and promotions.
• Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
• Follow up with customers to ensure their issues and needs are resolved.
• Collaborate with team members to improve processes and enhance the customer experience.
• Gather customer feedback and report common issues to management for continuous improvement.
• Support customers with order processing, account information, and troubleshooting assistance.

Requirements

• Previous experience in a customer service or support role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with CRM systems and basic computer skills.
• A positive attitude, patience, and empathy when dealing with customers.
• A high school diploma or equivalent.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off.
• Friendly and supportive team environment.

Compensation: $16.00 - $20.00 per hour

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